Question 1

How do I book an appointment?

Accepted Answer

Search for a doctor, specialty, hospital, lab or pet-care centre, pick an available date and time, and confirm with your mobile number — a one-time password (OTP) signs you in. No account setup or password needed before you start.

Question 2

Can I book for a family member?

Accepted Answer

Yes. Add people from your profile page ("Add a person") and choose who the visit is for while booking. Each person's appointment history stays with their own profile, so records never mix.

Question 3

Can I book for my pet?

Accepted Answer

Yes — add your pets on your profile, then book pet-care visits for a specific pet. The pet carries its own age, breed and visit history.

Question 4

How do I cancel a booking?

Accepted Answer

Open My Appointments, choose the booking and cancel it. If the visit was covered by a session pack, the session returns to your pack automatically.

Question 5

I visited as a walk-in — where is that visit?

Accepted Answer

Walk-in visits registered at the front desk appear in the same history as your online bookings, matched by your mobile number, once you log in with it.

Question 6

How do I pay?

Accepted Answer

Consultation fees are set by each provider and shown on their profile where available. Payment is settled with the facility itself.

Question 7

What is a session pack?

Accepted Answer

A prepaid bundle of visits — for example a physiotherapy course — offered by a facility at a package price. You can buy one from the facility's profile or at the front desk.

Question 8

How are pack sessions used?

Accepted Answer

Automatically. When you (or the desk) book an eligible visit at that facility, one session is redeemed from your pack — no codes or coupons. Your remaining balance shows on your profile.

Question 9

What happens to my pack if a visit is cancelled?

Accepted Answer

The session goes straight back into your pack.

Question 10

Why is there no password for patients?

Accepted Answer

Patient sign-in uses your mobile number plus a one-time password each time. There is nothing to remember and nothing to leak.

Question 11

Can one mobile number be both a patient and a provider?

Accepted Answer

Yes. The same number can hold a patient account and a doctor/facility account — you'll be asked which role you're acting in where it matters.

Question 12

Is there a Cureek mobile app?

Accepted Answer

Yes — an Android app for patients, with the same bookings, packs and profiles as the website, available in English, Hindi, Odia and Kannada.

Question 13

How do I update my mobile number?

Accepted Answer

From your profile settings. The change is verified with an OTP sent to the new number, so an account can never be moved silently.

Question 14

How do I join as a provider?

Accepted Answer

Use "Join with us", pick your provider type (doctor, hospital, clinic, lab or pet care), and submit your registration number, credentials and profile details. Applications are verified against official registries and approved by our team before going live.

Question 15

How do appointment slots work?

Accepted Answer

You define recurring or one-time slots per doctor and location, with visit duration and capacity. Patients see only genuinely available times; double-booking is blocked at the database level.

Question 16

Can the front desk book on a patient's behalf?

Accepted Answer

Yes — book-for-patient and walk-in registration are built in, and those visits join the patient's unified history.

Question 17

Can my staff have their own logins?

Accepted Answer

Yes. You can create staff accounts with custom roles and per-module permissions, so the desk sees bookings without touching, say, billing or inventory.

Question 18

Can we sell session packs?

Accepted Answer

Yes — facilities can publish packs (sessions, validity, price), sell them at the desk or let patients buy online, and sessions redeem automatically at booking.

Question 19

How is my health data protected?

Accepted Answer

Sensitive fields are encrypted at rest, access is role-restricted, and we process your data on the basis of the consent you give at sign-up, in line with India's DPDP Act. Details are in the Privacy Policy.

Question 20

Does the site track me?

Accepted Answer

No third-party trackers or ad cookies. An optional, anonymous first-party usage counter runs only if you choose "Accept all" on the cookie banner — see the Cookie Policy.

Question 21

How do I delete my account or data?

Accepted Answer

You can do it yourself: open your account settings and choose Delete account. After you confirm, your account and all your data — including appointment history — are permanently deleted. You can also write to contact@cureek.com and we'll do it for you — the steps are on cureek.com/delete-account.

Frequently asked questions